The CX Chronicle (TM)
Customer Experience - /Reflections/Ideas/Stories/ - by Karl Sharicz, CCXP, EdM
Monday, December 29, 2014
The CX Chronicle (TM): Empathy Leads - Customer Experience Follows
The CX Chronicle (TM): Empathy Leads - Customer Experience Follows
: For my final blog of 2014 I’ve decided to address, empathy, a fundamental essence of Customer Experience, by reflecting on the year behind ...
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